Where do you ship?
We currently ship to Australia & New Zealand.
How much do you charge for shipping?
We offer flat shipping rates of $9.95 AUD for our standard service and $24.95 AUD for our priority service within Australia. We offer a standard service to New Zealand for $19.95 NZD.
How long will it take to receive my order?
We aim to ship orders within 1-2 business days. From there, it's in the hands of Australia Post, Startrack Express, Couriers Please or NZ Post (the quickest method for your order).
Delivery times vary based on your destination. Our warehouse is located in Sydney, and orders within Sydney are often as quick as 1-2 days. Melbourne, Brisbane, Canberra, Adelaide & Auckland are also relatively fast, while Perth, other cities and rural areas takes longer.
Once your order has shipped, you will get an email from us with a link to the tracking information for your order.
What should I do if my order is overdue?
We recommend checking the tracking and allowing a few extra days, as freight can be delayed. The next step is to follow up with the freight company directly using the tracking details. If you are dissatisfied with their response, please contact us, and we will lodge an enquiry on your behalf and work to resolve the delay.
